abu88 Privacy Policy

Introduction Overview and Scope

abu88 ("we", "us", or "the platform") provides a trusted online casino and betting service for users in Bangladesh. When you register on abu88, visit our website, or use any of our services, you agree to this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and how we keep it secure. By using our platform, you acknowledge and accept all the terms of this policy.

01 Information We Collect

abu88 collects various types of information to deliver its services and improve the user experience. The information we collect is described in detail below:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address
• National ID card or passport number (for KYC verification)
• Residential address
• Mobile number

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address and device identity
• Browser type and operating system
• Login time and session data
• Information collected through cookies and similar tracking technologies
• Browsing activity and preferences on the site

1.4 Gaming Activity Information

• Play history, bets, and results
• Bonus claim and usage records
• VIP level and reward earning information

02 Purpose of Data Collection

abu88 collects and uses your information for legitimate purposes only. The main purposes for which we use your information are listed below:

• Account Management: To ensure registration, login, and account security.
• Service Delivery: To process deposits, withdrawals, and gaming features.
• Identity Verification (KYC): To verify user age and identity and maintain platform security.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor user playing patterns and identify problematic gaming behavior.
• Marketing Communications: To inform you about relevant offers and promotions, subject to your consent.
• Service Improvement: To improve platform performance and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

03 Data Protection and Security

abu88 treats the protection of your personal information as its highest priority. We use industry-standard security technologies to keep your data safe.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmission between your browser and our servers is encrypted.
• Sensitive information stored in the database is protected using AES-256 encryption.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.
• Firewalls and intrusion detection systems are kept active.

3.2 Organisational Security Measures

• Only authorised staff are permitted to access users' personal information.
• All staff are trained on privacy and data protection.
• Data access logs are reviewed regularly.

04 Sharing Information with Third Parties

abu88 never sells your personal information for commercial purposes. However, in certain specific circumstances we may share information with trusted third parties:

• Payment Processors: Payment service providers such as bKash, Nagad, and Rocket receive the information necessary to complete transactions.
• Identity Verification Services: Information may be shared with reliable identity verification providers to conduct the KYC process.
• Technology Partners: Technology service providers that support platform operations receive only the operational information they require.
• Legal Authorities: Information may be provided to the relevant authorities based on a court order or legal requirement.
• Fraud Prevention: Information may be shared with relevant agencies where necessary to prevent financial crime or fraud.

All third-party partners operate under strict confidentiality agreements and may use your information only for the specified purpose.

05 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the abu88 website. Cookies are small text files stored on your device that help us improve our services.

5.1 Use of Cookies

• Essential Cookies: For the basic operation of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse user behaviour and improve service quality.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling essential cookies may disrupt some important platform functions and affect your gaming experience.

06 Data Retention Period

abu88 retains your personal information only for as long as necessary. The data retention periods are as follows:

• Active account data: For the entire period the account remains active.
• Closed account data: At least 5 years after account closure (in accordance with legal and regulatory requirements).
• Financial transaction records: For the period specified under applicable law.
• KYC verification documents: For the period specified under applicable regulations.
• Technical logs: Typically 90 to 180 days.

Once the retention period has expired, your information is securely deleted or irreversibly anonymised.

07 User Rights

As a user of abu88, you have the following rights over your own personal information:

7.1 Right of Access

You may request at any time to find out what information we hold about you and how it is being used.

7.2 Right of Rectification

If any of your information is inaccurate or incomplete, please contact our support team to have it corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal and regulatory obligations.

7.4 Right to Opt Out of Marketing Communications

You may request to opt out of marketing emails and communications at any time. To do so, please contact our support team.

08 Protection of Minors

abu88 strictly prohibits use of the platform by persons under the age of 21. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If it comes to our attention that someone under the age of 21 is using our services, we will immediately close that account and delete all associated information.

09 International Data Transfers

Our servers and partner organisations may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that all parties involved maintain the required security standards.

Data transfers are always conducted through encrypted channels, and the receiving party is contractually bound to uphold standards equivalent to this privacy policy.

10 Policy Changes and Updates

abu88 periodically reviews this privacy policy and updates it as needed. In the event of any significant change, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Sending a notification to your registered email address
• A pop-up notification when you log in to your account

If you continue using the platform after an updated policy has been published, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.

11 Responsible Gaming and Data Use

abu88 treats responsible gaming as its highest priority. We monitor your gaming activity data in order to identify problematic gambling behaviour at an early stage.

If our system detects signs of excessive gaming in a user, we proactively provide support. This information is never used for advertising or marketing — it is used solely for the protection of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 instant support is always available according to Bangladesh Standard Time (BST, UTC+6).

We aim to resolve any privacy-related request as promptly as possible and within 30 business days.